IT Services - Network/Internet Issues

Internet
If you have no internet, determine if it is:
  • Wireless and/or LAN (non-Wi-Fi machines)
  • Public and/or Staff
  • One, a few, or all computers
Wireless Laptops
  • If it is a wireless public laptop, check to see if there is a physical wireless switch, and make sure the toggle is set to Wireless.  Newer laptops have no physical switch, so  please call Marmot.  If it is a patron device, such as a cell phone, tablet, or laptop, ask the patron to make certain their wireless is turned on and to reboot the device.
Public Computers 
Ethernet2.jpg
  • If one public computer does not have internet, reboot. Same with an OPAC.             
    • If that does not solve the issue, unplug then re-plug the Ethernet cord on BOTH ends.   Ethernet plugs look like the image at right, though color may vary:   
Multiple Machines
If multiple machines do not have internet:
  • Does anyone have internet? Can you pull up another website, such as MSN? If you are able to pull up another web site and move around in it, your website is most likely down and the internet is fine.
 
Network
  • If a Public computer is showing “Offline”, unplug then re-plug the Ethernet cord on BOTH ends. If that does not fix the issue, reboot the computer.
  • If a staff machine is showing “Offline”, unplug then re-plug the Ethernet cord on BOTH ends.
  • If a Patron machine is showing “Offline” AND asking for pin, or need a privacy key, reboot the machine. Same for OPAC machines.
 
Virus/Malware/Ransomware
  • If a virus, malware, or ransomware appears on a public computer, reboot the computer.
  • If a virus, malware, or ransomware appears on a staff computer, shut the computer down and remove from the network. After taking those steps, call Marmot.