IT Services - Printer Issues

Printer Issues
  • If a public computer is not showing a printer, reboot the machine.
  • If no public computers are able to print, reboot the Print Engine.
  • Known issues with no current resolution: 
    • Adobe prints in color despite OS printer settings being B & W
  • If this is a network printer, check the printer LCD screen for error messages.
    • These might indicate a paper jam, the toner is low, or that paper is low.
    • Double-click on the printer icon to view print jobs for the printer.
    • Try deleting all the jobs and try printing again.
    • The Marmot Help Desk will need the location and model of the printer.
  • If this is a local printer attached directly to a computer, please check to make sure that all cords connected to the printer and computer are securely attached.
    • If there are no lights on the printer, try pressing the power button.
    • The Marmot Help Desk will need the name of the computer that the printer is attached, or the model and location of a network printer.
    • Also record the brand name and model number of the printer.
  • If the problem is with a shared printer, another possibility is that your computer is not logged on properly.
    • Marmot Help Desk sets up all Marmot computers to bypass this screen and automatically logon to Windows.
    • It is possible that the auto-logon will not work on your computer. In this case, you may need to click on “Ok” or press enter to logon to Windows.
    • If that doesn’t work it will be necessary for you to enter the correct logon information.
    • The Marmot Help Desk can supply your logon information.

If you are still having problems and are an IT Service member, please contact the Marmot Help Desk for further assistance.  Click here to see the list of IT Service members.

Updated 12/04/2017