Pika - Sierra Freezing Holds Logic

Freezing Requests for Sierra Items

Sierra will not allow a hold to be frozen under the following conditions:

  • The first patron or only person in the Bib’s hold queue where an available item is essentially 'checked out' to them preemptively.
  • The second patron in the queue is the first person in the queue, and the system will not freeze the hold. 

Sierra will allow a hold to be frozen under the following condition:

  • The third patron in the queue would be able to freeze the hold.

To summarize: If a patron was the 3rd patron on the holds queue, that person would be able to freeze the hold. The first and second patrons on a hold queue or a single patron on a hold queue cannot freeze a hold. 

Pika will hide the freeze hold option when the hold cannot be frozen in Sierra.

Note:  Webpac or the Classic catalog will always display the freeze hold button regardless of whether or not the hold can actually be frozen in Sierra. Also, note that the freeze hold action in the Classic catalog will report incorrectly that the hold has been frozen when it has not.