Sierra Replacing a Hold
Replacing holds:
If you need to cancel a hold that was triggered on one of your items, so that items do not go out on Patron Placed Holds (PPH), don't fret!
- Note the patron's name and their home library. (Copy so you can paste the Patron’s name, and make note of their desired pick-up location)
- Cancel the hold.
- Get into the bib record.
- Click "Bib-Level Hold." (Left Tab)
- Click "Add Patron" and choose patron name, type (paste) the patron's name. Here is where the Home Library info is important: some patrons have multiple cards.
- In the next pop-up window, make sure to change the Pick-up Location from your library to the patron's home library.
- When the hold is in place, change its priority to one, as the patron is entitled to be first in the list.
- Note: When changing priority do not sort the list. This will make the Change Priority button unusable, or gray out the button.