MUG 2019


Schedule: October 3rd and 4th

Please bring a closed container for water.  There is a water fountain outside the community rooms.  The library does not want any open drink containers or food outside of the community rooms. Reminders are listed below the schedule.  

Please note that this schedule is subject to change.

Printable Version

Schedule for Thursday, October 3rd

Time Session Room
8:00 - 11:00 

Pika Roadmap Prioritization (Working Meeting)

This working session, for Discovery Committee representatives, will enable members to further prioritize “potential” feature requests for Pika.

Presenters: JB Weise, Pascal Brammeier, Chris Froese, Adam Murray, Ashley Sneesby, Marmot Library Network

Mesa Community Room

11:30 - 12:30

Lunch in the Community Rooms
Registration Required.  Please register with your library contact for this lunch.

Mesa & Monument 

1:00 - 2:30


Opening session Welcome, Marmot Updates, Annual Update.

An update of Marmot’s activities and an overview of the draft Operational Plan.

Presenter: Adam Murray, Marmot Library Network

Mesa & Monument 


2:30 - 3:00


Mesa & Monument 

3:00 - 3:50 

FOLIO Report

This will be an update on the status of FOLIO including functionality and early adopter status. There will also be a demo of the most current stable release of FOLIO.

Presenter: Brandon Cole, Marmot Library Network
Mesa & Monument 
4:00  - 4:30 

CLiC & Alliance

A live update from Jim Duncan and George Machovec, Executive Directors of CLiC and the Alliance.

Mesa & Monument

5:30 - 7:30 


MUG Dinner and Operational Planning Discussion

Registration Required.  Please register with your library contact for this dinner. 

Mesa & Monument


Schedule for Friday, October 4th

Time Session Room
8:00 – 9:00
Welcome to all New Marmot Members
This session is an introduction to Marmot’s vision, purpose, and community.
Audience: Newly hired library staff, new directors, or staff at libraries new to Marmot.
Presenter: Adam Murray, Marmot Library Network
8:00 – 9:00
Pruning: Lessons The Literature Did Not Teach Me
CCU is currently pruning its physical collection. We expect to withdraw 10,000+ of the circulating books (of originally 52,000). Presentation will give an overview of the planning and preparation process, its implementation, but most importantly, of the lessons learned.
Audience: Technical Services & Circulation Staff
Skill level: Beginner, Intermediate, Advanced
Presenter: Oliver Schulz, Colorado Christian University
9:10 – 10:10 
Managing your holds and collection with your Advantage Marketplace Account
This session will center around how to keep your patrons happy by staying on top of your OverDrive ebook and audiobook holds. Advantage accounts give you the opportunity to have an immediate impact on your library’s patrons. In addition to discussing best practices, I will be going over tips, tricks, and reports you can use in Marketplace to keep holds down and making the most of your OverDrive collection. 
Audience: Digital Services staff
Skill level: Beginner, Intermediate, Advanced
Presenter: Abbey Deckard from Overdrive
9:10 – 10:10
Best Practices for Best Practices: Creating a Supportive Culture for Marmot Members
With a new Director, many new staff, and a renewed commitment to operating as a Member Consortium vs a Service Organization, Marmot and its member libraries need to review existing operations practices to ensure greater effectiveness, collaboration, and engagement among member libraries and Marmot staff.  Strengthening Best Practices’ models will help create a better understanding of how to best participate within the Marmot consortium and will better support member libraries, their directors and staff.   
Audience: General
Presenters: Nancy Trimm, Bemis Public Library;  Shana Wade, Mesa County Public Library District; Jeffrey Bullington, Adams State University
10:10 - 10:30


10:30 - 11:30
Website Analytics: Using Google Analytics and Data Studio to help tell your library’s story
Google Analytics can tell you more than how many page views your catalog had last month. Using Google Analytics and Google Data Studio we will learn how to dig deeper to uncover real and meaningful information that will help you better understand and serve your patrons. During this session we will explore how to extract, filter, and combine data into specific, problem solving reports that are easily shared and pleasing to view.
Audience: Digital Services staff, Administration Staff & number nerds
Skill level: Beginner, Intermediate, Advanced
Presenter: Chris Froese, Marmot Library Network
10:30 - 11:30
Custo-MORE Service: A Library Philosophy and Practice of Inclusive Customer Service
Have you ever been treated by customer servants as expendable? We have, and we hated it! We believe that excellent customer service in our libraries, not solely programming or other library services, is the core quality that will keep patrons coming back. By providing excellent customer service, we can gain an edge and sustain, if not improve, patronage! In this session, we will discuss techniques and ideas that inform a customer-centered approach to customer service, and include our colleagues in a discussion of best practices. 
Attendees will learn how to retain and improve library visitation rates, demonstrate what excellent inclusive customer service looks like, share strategies for building relationships with patrons, and confront the misconception that customer service is a dying art.   
Audience: Public & Academic
Presenters: Austin Mullenix & Andy Hamilton, Mesa County Public Library District
11:40 - 12:40
Lightning Round Presentations
Library of Things: This session is about what the Library of Things is, has, and does. Cool things, cataloging, circulation, access, and room for growth…
Audience: General
Skill level: Beginner - Intermediate
Presenter: Jolanda Durbin, Eagle Valley Library District
Adventures in Tech Help: Hear about WPL’s adventures in offering technology help to patrons and what we’ve learned along the way, from drop-in device advice to more focused classes.
Audience: Digital Services, General
Skill level: Beginner
Presenter: Erin Hollingsworth, Wilkinson Public Library
Going as Paperless as Possible: How can we reduce, reuse, and recycle in our paper-heavy ecosystems? MCPLD is experimenting to find out!
Audience:Circulation staff, General
Presenter: Andy Hamilton, Mesa County Public Library District
11:40 - 12:40
Cyber Security – Current Threats, Upcoming Technologies, AI and Machine Learning
Marmot Staff will speak about prevention of Ransomware, Botnets, patron privacy, facebook privacy settings; some up and coming technologies like DNS over TLS, Apps and their dangers, protecting your IOT (Internet Of Things) finishing off with AI and the future of machine learning.
Audience: General
Skill level: Beginner
Presenters: Sean Hanson and JB Wiese, Marmot Library Network
12:40 p.m. Thanks for coming and have a safe trip home!  


MUG Location:
Mesa County Public Central Library   
443 N. 6th Street
Grand Junction, CO  81501

Please DO NOT park in the library's parking lots. There is parking available on Ouray Ave to the north of the library and on 6th St, to the east.  For those of you staying at the hotels on the east end of Main Street, you could leave your vehicle at the hotel and walk to the library. On Thursday, October 3rd and Friday, October 4th only the East entrance will be open before 9 a.m.

MUG Registration:
Please see the registration contact list to find your contact person.  You will contact the person on the list for your library.  The contact person will fill out a registration form.  Marmot will keep the master list of attendees.

Contact Person Responsibilities​:

  1. Share the MUG schedule with the staff.
  2. Request that staff register with you for the days and/or session(s) that they would like to attend.
  3. Please register staff by or before September 9th.
  4. Marmot will send the library contact person a registration form to fill out for each attendee.

Attending Lunch:

  • Lunch will be provided by Marmot on Thursday, October 3rd from 11:30 am-12:30 pm
  • Lunch will be in the main conference rooms 
  • You must register with your library contact
  • No food or drink allowed in other areas of the library
  • No refrigeration or microwave available

Attending Dinner and Operational Planning Discussion:

  • Dinner will be provided by Marmot on Thursday, October 3rd from 5:30 pm - 7:30 pm
  • Dinner will be in the main conference rooms 
  • You must register with your library contact
  • No food or drink allowed in other areas of the library
  • No refrigeration or microwave available

Name tags: 

  • Marmot will be supplying name tags for anyone who has registered for MUG. 

Hotel Accommodations:  

  • Block of 15 rooms have been reserved for October 2nd
  • Block of 30 rooms have been reserved for October 3rd 
  • Room rate is $119.95 per night.  The reservation is good thru *September 2, 2019. *After that date, rooms are released to the general public.

Fairfield Inn| 225 Main Street| Grand Junction, CO 81501| 970-242-2525

  • Parking is $7 per vehicle per night.
  • Check-in time: 3pm
  • Check-out time: 12pm